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  See the ultra smooth patient flow of a practice using Spinalogic  
 
 
     
     
 
 
     
 

Frequently Asked Questions

 
 

Technology :

 
What are Spinalogic's top Points Of Difference compared to other Chiropractic software systems?  
Some practice management systems are prone to system crashes causing frustrating down time. How robust is Spinalogic?  
What computer operating systems does Spinalogic run on?  
Can I log in to Spinalogic from home?  
Will Spinalogic go web based in the future?  
Does Spinalogic handle X-rays in DICOM format? It's the only legally recognised format, after all.  
Where is my practice's data stored?  
What do Spinalogic's clinical records look like?  
How hard is it to install Spinalogic?  
  Process :  
What real customer Return On Investment can Spinalogic show?  
Are there any Chiropractors on your team?  
Should I wait until I employ new staff to implement Spinalogic?  
What happens with the data I have in my current practice management system?  
I'm a Chiropractor. How do I know Spinalogic's values are aligned with mine?  
How, exactly, will Spinalogic make our jobs easier?  
How long has Spinalogic been serving the Chiropractic community?  
Where is Spinalogic based?  
 

Payment :

 
Why is Spinalogic subscription based?  
Are there any other charges besides the monthly subscription fee?  
What sort of payment options are there?  
What is Spinalogic's guarantee?  
     
     
  Technology :  
What are Spinalogic's top Points Of Difference compared to other Chiropractic software systems?  
  1) Speed - Our Accelerated Clinical Entry System for the creation of extensive, easy-to-read clinical reports as fast as you can click a mouse with no typing necessary.
2) Reliability - Due to the fact that we provide our software on Microsoft's bullet-proof SQL Server and .NET platforms, which are the current industry standard for scaleablity, we've had zero system crashes and zero downtime for clients since the beginning of 2007, a fact we believe none of our competitors can claim.
3) X-ray Analysis and Line Drawing - Acquisition & storage in DICOM format - the only medico-legally recognised format - and X-rays on-screen during adjustment after the patient simply scans their finger print. Click here to see a short video clip of Spinalogic's founder Dr. Richard Sawyer describing Spinalogic's X-ray Analysis and On-screen Line Drawing to an audience of Chiropractors at the World Chiropractic Alliance Seminar 2009 in Singapore.
4) Automatic electronic patient billing - Our "Zero-Touch" payment system facilitates automatic electronic patient billing on adjustment, instead of paying staff to waste time handling money and typing up invoices & receipts.
5) Chiropractic Industry Experience - Spinalogic was incorporated in November 2003, giving us over 6 years working as Chiropractors, for Chiropractors, in the Chiropractic community. Committing to new comers early after their appearance on the market means suffering the inevitable bug fixing and patching period that all new software burdens their early adopters with.

In addition, with Spinalogic you get free, unlimited phone and e-mail support during Australian business hours, which our North American competitors simply can't provide. And we'll even import your current practice data and install it into Spinalogic for you for free.

 
Some practice management systems are prone to system crashes causing frustrating down time. How robust is Spinalogic?  
  Spinalogic has had zero system crashes and zero downtime for clients since the beginning of 2007, a fact we believe none of our competitors can claim.

 
What computer operating systems does Spinalogic run on?  
  Because Spinalogic is built on Microsoft's .NET platform, it will run on Windows 2000, Windows XP, Windows Vista, right up to Windows 7.

 
Can I log in to Spinalogic from home?  
  Yes. You can set up a Virtual Private Network (VPN) to access Spinalogic at your practice from a home PC or a laptop on the road.

 
Will Spinalogic go web based in the future?  
  Yes, later in 2010 we will release Spinalogic 2.0 which will be fully web based, just like Google's suite of web applications like Gmail. This will mean you can run Spinalogic on any computer, anywhere. Of course, the the biggest barrier to web applications is the general unreliability of Internet connections. With a purely web based solution, if a practice were to suffer an Internet drop-out, all data would become inaccessible. To avoid this sort of disaster, our hybrid web solution will also store and run your data on your computers in your practice.  
Does Spinalogic handle X-rays in DICOM format? It's the only legally recognised format, after all.  
  DICOMs are indeed the only medico-legally recognised format - that is, the only format that a radiologist will comment on, and the only format that is admissible in court. Spinalogic acquires X-rays directly from digital X-ray machines and stores them in patient profiles in DICOM format. They appear on-screen during adjustment after the patient simply scans their finger print, and you can view them on any networked PC in your practice, at home, or on the road.

 
Where is my practice's data stored?  
  Your practice data is stored in your practice on your computers where it is safest. At no additional cost to you, our qualified professionals can advise you on how to keep your system fully safe and secure.

 
What do Spinalogic's clinical records look like?  
  Spinalogic is both a robust Practice Management System (PMS) and a comprehensive Electronic Health Records (EHR) system which delivers the highest-quality documentation that clearly and consistently communicates the relationship with the patient and their response to care. Click here to see a short video clip of Spinalogic's founder Dr. Richard Sawyer displaying some of our clinical documentation at the World Chiropractic Alliance 2009 Seminar in Perth Australia.  
How hard is it to install Spinalogic?  
  Clients require no technical expertise to install Spinalogic, because as a full service software provider we do it all for you. We'll employ our unique Spinalogic Data Importer to import your data from your existing software, we'll then build that data into your copy of Spinalogic, and finally install Spinalogic ready to go in your practice via the Internet. This process is super fast and free of charge to our clients. We'll even liase with your local hardware provider to make sure your have exactly what you need to take full advantage of Spinalogic.

 
     
  Process :  
What real customer Return On Investment can Spinalogic show?  
  Via direct client feedback, Spinalogic is able to show Return On Investment in terms of dollar amounts for it's clients. Here are 2 examples:

Example 1 - Beaudesert Chiropractic in Brisbane has seen an increase in patients, directly attributable to Spinalogic, of 100 per week.
100 x $40/adjustment x 50 work weeks in the year = $200,000
minus $8,280 for a year of Spinalogic = $191,720/year ROI

How does Spinalogic help increase patient visits per week like this? Firstly, Spinalogic creates a rapid, smooth, consistent patient flow which makes it easier for Chiropractors to physically see more patients in the same shift times than any other system available. Secondly, Spinalogic has a sophisticated promotional engine which facilitates, encourages and tracks marketing and referral efforts to show you exactly where to apply resources, and where not to apply resources, to increase patient numbers. And thirdly, as Spinalogic's founder Dr. Richard Sawyer explains in the short video clip here, Spinalogic accurately tracks each step of your conversion process from referral to lifetime patient, and shows you exactly what team training will get the most leverage on your bottom line.

Example 2 - North Shore Chiropractic in Auckland went from 4 CAs down to 1 via Spinalogic.
3 CAs @ $36,000/year each = $108,000
minus $8,280 for a year of Spinalogic = $99,720 ROI

How does Spinalogic help reduce CA work hours like this? Due to Spinalogic's intelligent automation of most administrative tasks, such as billing and patient triage, staffing needs naturally become reduced.

 
Are there any Chiropractors on your team?  
  Yes. Spinalogic is proud to be headed by international speaker Dr. Richard Alexander Sawyer, Master of Chiropractic, BSc (Phys.), who founded and designed Spinalogic as a Chiropractor for Chiropractors. To this day Dr. Sawyer continues to lead the Spinalogic team innovatively and is in constant contact with fellow Chiropractors around the world.

 
Should I wait until I employ new staff to implement Spinalogic?  
  No. There is no better timing for implementing the organisational tools that Spinalogic provides than before a new associate is brought onboard. We believe that implementing Spinalogic before a new doctor is brought onboard will greatly assist in the training and establishment of that associate. The reasons for this are that the simple-to-use but sophisticated tools in Spinalogic will facilitate a lot of the new doctor's training, free up time for the existing doctor to guide him or her, and keep him or her on track when not being supervised. Consider these 3 points -
1) In the time it takes to source and employ a new doctor, there is ample time to implement and train existing staff on the new system.
2) A new doctor will have to be trained in the methods of the practice in any case, so it would seem logical to teach him or her the tools in the Practice Management System at the same time, rather than again at a separate training event at a later date.
3) Our super checklists, or Experts as we call them, can be set up for the new doctor in advance of his or her employment, making it easy and completely error-free for that doctor to follow established procedures when the main doctor is not there to give direct guidance.

 
What happens with the data I have in my current practice management system?  
  Spinalogic utilises sophisticated technology to import data from other software. We actually have a unique Spinalogic Data Importer for each of the major Chiropractic software products on the market, each with systems in place to prevent data from losing integrity in the future. Our data conversion process is super fast and free of charge to our clients.

 
I'm a Chiropractor. How do I know Spinalogic's values are aligned with mine?  
  The Chiropractic Community is full of real, caring people who's mission it is to bring true health and wellness to the community at large. They participate in Chiropractic industry events, they strive for continual growth and development both professionally and personally, and they are ambassadors for Chiropractic, one and all. So why would you entrust the intelligent management of your practice or the accurate recording of your patients' health data with a software company who was any less than this? At Spinalogic we attend the most important industry events in our part of the world, both as technology demonstrators and as Chiropractic speakers. Our management team actively pursues further knowledge through constant research and development. And we have always been steadfast ambassadors for Chiropractic, with our sole mission being to free up measurable time and money for Chiropractors because, of course, it's these two key deliverables that enable Chiropractors to truly excel.

 
How, exactly, will Spinalogic make our jobs easier?  
  Spinalogic makes work much easier through the intelligent automation of most clinical and administrative tasks and the elimination of management by memory. Specifically, Spinalogic provides a super task management system with on- screen check lists and contextual "how to" information to make it simple for DCs and CAs to excel in their jobs and create a consistent experience for themselves and for their patients. They ensure flawless reproduction of all practice procedures by all practice team members, every time, and build weekly or monthly reports for the business owner showing what percentage of procedures are being adhered to and by whom. Here is a short video of Spinalogic's Dr. Richard Sawyer describing Practice Experts in detail to an audience of Chiropractors at the World Chiropractic Alliance Seminar 2009 in Singapore.  
How long has Spinalogic been serving the Chiropractic community?  
  Spinalogic was incorporated in November 2003, giving us over 6 years working as Chiropractors, for Chiropractors, in the Chiropractic community. Committing to new comers early after their appearance on the market, on the other hand, means suffering the inevitable bug fixing and patching period that all new software burdens their early adopters with. Due to the fact that we provide our software on Microsoft's bullet-proof SQL Server and .NET platforms, which are the current industry standard for scaleablity, we've had zero system crashes and zero downtime for clients since the beginning of 2007, a fact we believe none of our competitors can claim.  
Where is Spinalogic based?  
  Spinalogic Australia Pty Ltd is based in Brisbane, Australia. This of course means that our free support is in native English during Australian business hours.  
     
  Payment :  
Why is it subscription based?  
  Spinalogic's fee is subscription based so that we can include all ongoing updates of Spinalogic as well as unlimited phone and email support and unlimited online training. While Spinalogic is a complete and robust system, it is not a static "off the shelf" product, but rather a growing, ongoing development to which we are continually adding features and streamlining processes based directly on feedback from our customers. So by "ongoing updates" we don't mean patches and bug fixes, but new features released every few months that we know in advance will increase the satisfaction of our clients. Equally important is Spinalogic's built in methods of covering it's own cost, then actually putting money in your pocket, via helping you increase your patients seen per week and/or helping you reduce staff hours and wages.

 
Are there any other charges besides the monthly subscription fee?  
  No, the monthly subscription fee is all inclusive. Unlike some Chiropractic software providers we do not charge extra for software installation, software licenses, technical support, flights and accommodation for technicians, software updates, special stationary, special computer related hardware like fancy keyboards and electronic swipe cards for every patient, and bundled software which is actually a separate service with an additional price.

 
What sort of payment options are there?  
  The monthly subscription fee can be paid by direct debit from bank account or credit card, or by cheque. We also have a method of reducing the cost of Spinalogic for you initially through our finance partner, Investec. We can organise a credit facility for you, some of which you can use to purchase a 6 or 12 month subscription to Spinalogic for around $100 a month in repayments. After we have implemented Spinalogic for you and the system begins to pay for itself and save you money, you can then pay out the money used from your credit facility and continue with your Spinalogic subscription normally.

 
What is Spinalogic's guarantee?  
  If after 3 months you are not completely satisfied with the time and money savings that Spinalogic creates for you, we will revert your system back to the way it was before you installed Spinalogic, and let you keep Spinalogic and your practice data with it at no further cost to you.